One of the best things about the hotel was the concierge lounge, which was by far one of the best concierge lounge we have ever experienced. We we’re traveling with our two year old and requested a crib, but they provided a pack-and-play which is not as comfortable as a crib so we never ended up using it. Rooms were a bit dated, but it was a classic JW room experience. Our rooms were clean, spacious, beds were comfortable and functional for our family. Front desk agent Giancarlo was an absolute pleasure! He acknowledged my Titanium status (which a lot don’t do), managed to fulfill our connecting room request for our family of 5 and give us tips and recommendations.

Our flight arrived early but luckily the hotel had available rooms. Had an incredible experience at the JW Grosvenor. The hotel is in a great location and easy to get to all attractions by both bus and train. There was one issue we had with a club sandwich that came out from the kitchen burnt, not sure how this passed the chef and not what you’d expect from five star dining but it was quickly rectified. We further dined in the Park Room which was very modern with a lovely atmosphere.

We had access to the club room, although it appeared to be short staffed at times the service was impeccable.

Housekeeping were very attentive and always greeted us as we passed them on the floor. The staff overall were friendly and personable throughout our stay, special mention to duty manager Emma who was outstanding, the concierge desk in particular Paulo, George and Danny who are a credit to the hotel. Our check-in was seamless thanks to Gabriela at the front desk who was extremely professional. We were warmly greeted on arrival by the door & bell team.

Marriott grosvenor house